【26s Feb.】Totem Horse Velvet Jacket

• 1. When will the order be shipped? How long will it take to arrive?
  Our orders are usually processed and shipped within 1-7 business days after payment is received, starting from the date the order is placed.
  The delivery time after shipping depends on your destination. Please refer to the following estimates:

  • USA & Europe: 6-12 business days
  • Japan & South Korea: 4-7 business days
  • Other countries/regions: usually 7-15 business days

  These delivery times are estimates, and delays may occur in remote areas. Most packages will arrive within this time frame, but actual delivery times can vary due to factors such as the logistics company’s processing time, local customs checks, or holidays. We appreciate your understanding. If there are any delays, we will assist you in tracking your package.

  2. Size Selection
  Our sizes are based on Asian sizing, which may run a bit smaller. We recommend checking our size chart before placing your order and choosing the size that best matches your height and weight for the best fit. You can also contact our customer service for help with selecting the right size.

• 3. How to track my package?
  After your order is shipped, we will send an email with tracking information to your contact email address. You can use the tracking number to check the status of your package on the carrier's website. If you do not receive the email, please check your spam folder or contact us for assistance.

  4. How to contact us?
  If you have any questions or need further assistance, feel free to contact our customer service team. We will respond as quickly as possible!
  Email: service@artskoreanman.com
  Instagram: @artskoreanman

  5. Payment Methods & Security
  We accept a variety of payment methods, including credit cards and PayPal, to ensure secure and reliable transactions. All payment information is encrypted to protect your security.

⭐ Return & Exchange

• 14-Day Return Window
Returns and exchanges are accepted within 14 days of receiving your order.

• Item Condition
Products must be unused, undamaged.

• Shipping Costs
For non-quality issues, all return/exchange shipping fees and import taxes are paid by the buyer.
Original shipping fees are non-refundable once the order has shipped.

• How to Request
Email service@artskoreanman.com to submit a return or exchange request.

• Processing Time
Returns are handled within 5 business days after we receive your package.

• Refund Method
Refunds go to your wallet balance unless you request the original payment method.

• Order Cancellation
Orders can be cancelled before shipment only.